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Reservation Policy

Our Rationale

We work hard to create great trips, to be fair with our hotels and other suppliers, and to provide excellent service to our customers. Our deposit, cancellation, and supplement policies are designed to accommodate everyone's needs: our suppliers', our customers', and ours. Thanks for your understanding.

Minimum Age

Guests younger than 18 years of age must be accompanied by a relative or another adult empowered to act as the minor's guardian. Whether your child is old enough to participate in a self-guided walking holiday depends entirely on your child's fitness level and maturity.

Group Size

All of Zephyr's Self-Guided Adventures have been planned for parties of two to eight. Please contact us for further information about taking a Hadrian's Wall tour solo or for groups in excess of nine travelers.

Deposits & Payments

Registering for an adventure requires a $400 deposit per person payable by check or any major credit card. The remaining amount due must be paid by check or credit card 60 days prior to the trip departure. Please note we reserve the right to treat your reservation as cancelled if your final payment is not made when due. If you sign up for a trip 60 days or less before the departure date, the entire trip price must be paid by credit card.

Cancellations

If you cancel your reservation with 46 days or more advance notice, you can apply all payments made to another Adventure in the same calendar year or the year following. This includes Zephyr Self-Guided Adventures as well as any guided tour or learning camp operated by Zephyr Adventures. If you cancel with 45 or fewer days advance notice you forfeit all payments made.

Insurance

We highly recommend trip cancellation insurance to protect yourself against unforeseen circumstances. Every year there are unfortunate incidents with dozens of travelers that make it impossible for them to join our Adventures. Many of these people lose their trip and airline payments. Even if you do not think this will happen to you, it can! We will send you information after booking on trip cancellation insurance and health insurance while you are abroad.

Pre-Departure Information

After we receive your deposit we will send you an electronic packet with detailed arrival and departure information, suggestions for making travel arrangements, packing list, invoice, insurance information, information about the area we will be visiting, and liability waiver.

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